O trabalho numa plataforma de marketplace: análise da relação de trabalho na GetNinjas

Abstract

The computer technology progress in the last decade has had an impact on the organization of work. Platform capitalism is the work management model of the fourth industrial revolution, basically they are computational tools, which through their algorithmic logic can manage, control and watch the work and the worker. This study proposed to investigate the ways of working at GetNinjas company, in order to identify the characterization or not of the employment relationship, as well as a brief consideration of possible protective measures for the worker. The steps to be taken in order to reach the objective were to study the concept and typology of digital work platforms and the context in which they are inserted, as well as to study the distinction between employment and self-employment, as well as investigate about the contractual form and the factual working conditions on the GetNinjas platform, finally, researching and examining court decisions in relation to the topic. For this purpose, bibliographic, descriptive, documentary and empirical research were used as a method for data collection, through the review of texts, description of the platform's operation, analysis of judgments and norms, lastly, the collection of reports from Reclame Aqui platform and an interview with two registered workers from GetNinjas. Based on the data analysis it was possible to classify GetNinjas as a platform of marketplace, mixed and generic crowdsourcing. It demonstrated minimal control about service providers, however, it identified the work commodification, the opacity of the reputation system, the lack of control over prominent contractors, the automatic coin renewal and the lack of an efficient means of contact as the main problems of the company. Finally, through th whole study accomplished and the factual situation analyzed, it was possible to confirm that the promising service providers do not have an employment relationship with the platform. At GetNinjas, the autonomy of registered workers was evidenced.