Gestão de conflitos e interfaces com a inteligência emocional na formação universitária de enfermagem: perspectiva discente

Abstract

The preparation of nursing students to deal with adverse situations that require more than technical knowledge is essential since, as future nurses, they will transit through different scenarios that involve the domain of conflict management and emotional intelligence. This is a qualitative, descriptive and exploratory research, carried out at a public university in the state of Pernambuco, Brazil. 72 students of the undergraduate nursing course participated in this research. Data collection was carried out from June to August 2022, through semi-structured interviews. For data processing, thematic content analysis was used, with the help of the Webqda software. The students said that emotional intelligence can offer the individual a sense of completeness and psychological well-being that helps resolve conflicts the participants understand conflict as a reconciliation of ideas, which is an intrinsic fact of human relationships, fuel to create a situation of conflict, but it can also make conflicts positive or negative. They also mentioned the need to expand the approach to emotional intelligence and conflict resolution in undergraduate nursing. Nursing students often use negotiation strategies to resolve conflicts. Regarding self-care strategies, students undergo therapy, talk to loved ones, create routines, attend church and college, and work. The highlighted strategies promote better conflict management through emotional management, in addition there is an integral and constructive relationship between emotional intelligence and conflict management.