Inovação na gestão dos processos de comunicação e informação com o Sigaa: um estudo de caso nos Programas de Pós-Graduação da área de saúde da Universidade Federal da Bahia.

Abstract

The use of information and communication technologies has been increasingly encompassing academic activities, as advances result in the adoption of computerized systems, which are configured as innovations in management and pedagogical activities. The SIGAA - Integrated System of Management of Academic Activities was developed by the Federal University of Rio Grande do Norte in order to manage processes related to the academic area. In the context of the Federal University of Bahia - UFBA, the academic community is in constant use and dissemination of information through SIGAA which, through a technical cooperation term, started to be implemented at UFBA, from 2019. This study aims to investigate the impacts of SIGAA on the infocommunication skills of technical-administrative staff in the Stricto Sensu Graduate Programs in Health at the Federal University of Bahia. It is methodologically constituted as a study of multiple cases with a qualitative approach, through participant observation, together with document analysis and the application of questionnaires. It selects as research subjects the technical-administrative ones who are linked to the coordination and administrative management of the mentioned Graduate Programs. As a result, it shows that the use of SIGAA in the Stricto Sensu Postgraduate courses in Health/UFBA added new skills to users, improved the workflow, processes, access and use of information in carrying out administrative academic activities, provides mobility, accessibility as it is a remotely accessed system, contributes to the digital preservation of the memory of Graduate Programs and that the changes resulting from the use of the system, implied by innovation, made possible advances in the management of the infocommunication processes linked to it.