Integração dos princípios do lean office e lean 4.0 na gestão acadêmico-administrativa: uma análise da percepção de valor dos estudantes de pós-graduação

Abstract

The main objective of this study is to investigate how the integration of Lean Office principles and Industry 4.0 digital technologies can contribute to improving the quality and efficiency of academic and administrative management at higher education institutions, focusing on graduate students' perceptions of value. The research is based on the premise that the student experience is influenced by value attributes that can be optimized through lean practices and digital technologies. The methodology adopted is both qualitative and quantitative, involving a focus group followed by the administration of structured questionnaires and multivariate statistical analysis, highlighting the use of Principal Component Analysis to identify the latent structure of perceived value attributes. The data collected allowed us to map relevant dimensions of the academic and administrative experience, such as agility, reliability, accessibility, and personalized services. The results reveal that incorporating Lean 4.0 practices can promote significant gains in institutional efficiency, academic sustainability, and student satisfaction.