Interoperabilidade organizacional no contexto dos sistemas de sistemas de informação: uma abordagem colaborativa.

Abstract

The interaction among independent, heterogeneous, and dynamic systems in Systems of Information Systems (SoIS) imposes significant challenges, especially at the level of Organizational Interoperability. To achieve this interoperability, aligning business processes across organizations is fundamental. Business Process Management (BPM) approaches are essential tools for this alignment, but existing solutions fail in collaborative contexts where participants can join and leave at any time, without central management. Given this gap, the main objective of this work was to develop a BPM-based solution to support Organizational Interoperability in collaborative SoIS. The main contribution was the specification of a metamodel that provides a management structure. This metamodel enables modeling collaborative business processes and addresses the entry and exit dynamics of participants by formalizing the explicit separation between Role (the abstract function responsible for the process) and Participant (the concrete and dynamic organizational instance that executes it). Additionally, the solution allows the definition of the Interoperability Links (technical and sociotechnical) required for interactions and communications between roles, ensuring that collaboration requirements are explicit. The solution’s applicability was evaluated through its implementation in a semi-automated simulation environment instantiated in three domains (e-commerce, health plan, and public security). The results validated the approach, demonstrating adaptability upon the entry of new participants and resilience upon exit, through Role-based rerouting. It is concluded that the solution offers a viable model to manage participant dynamics, providing the transparency and resilience mechanisms necessary for Organizational Interoperability in collaborative SoIS.