Implicações do teletrabalho na qualidade de vida do servidor: um estudo de caso na SRTE – BA

Abstract

The present study aims to propose an intervention project to improve the quality of life of public servants by analyzing the implications of telework for the organizational environment, through a case study in one of the agencies of the Ministry of Labor and Employment, specifically the Regional Labor and Employment Office in Bahia (SRTE/BA). It is important to highlight the repercussions during the pandemic period and the resulting developments, such as the current creation of the PGD (Management and Performance Program) for civil servants, managers, and service users. The study seeks to identify the implications and lessons learned from the adoption of remote work at SRTE/BA and its impacts on the organizational environment and the quality of life of the employees. It analyzes the regulations surrounding telework and remote work, particularly after the labor reform, and the new frameworks established by the Consolidation of Labor Laws (CLT) and the management system proposed by IN65 and MTE Ordinance No. 3904, dated December 28, 2023. The study aims to understand the advantages and disadvantages of this work model, not only from the perspective of scholars on the subject but also from the viewpoint of those directly involved in the process, through a quantitative and qualitative study, using questionnaires distributed to employees and interviews conducted with public sector managers. It seeks to deepen the discussion by focusing on the transformations in the world of work triggered by the pandemic and aims to understand the effects that this new work modality imposes on public servants, as well as its impact on the effectiveness of public service. The objective is to characterize the PGD at SRTE/BA, based on the guidelines established by the management program proposed by IN65 and MTE Ordinance 3904/2023, identifying the main changes brought about by the implemetation of telework. Based on the data collected, it was found that the SRTE/BA employees feel they have greater autonomy and control when working remotely, although they express the need for more appropriate targets and greater support from management.