Contribuições da Psicologia Hospitalar em um hospital do Interior baiano: uma avaliação de serviço

Abstract

This dissertation, developed within the Professional Master's Program in Health Psychology (IMS-UFBA/CAT), aimed to evaluate the quality and operating conditions of the Hospital Psychology Service of a general hospital in the interior of Bahia, using Donabedian's triad (structure, process, and outcome) as a reference. The study adopted a qualitative approach and utilized triangulation of methods and sources—interviews with psychologists, managers, and users, participant observation, and document analysis—allowing for an understanding of the service from multiple clinical, institutional, and management perspectives. Technological Product I, the First Hospital and Health Psychology Conference of Southwest Bahia—"Struggles and Mourning in Hospital Psychology Training," served as a space for scientific dissemination and interinstitutional coordination, reaching over 150 participants and fostering the creation of regional networks for support and continuing education in mental health and hospitals. Its social impact was evident in the valorization of hospital psychologists as agents of care and in the expansion of public debate on the humanization of care. Technological Product II, the Technical Assessment Report of the Hospital Psychology Service of the Vitória da Conquista Hospital Complex (CHVC), systematized field findings and presented managerial and structural recommendations that could be implemented by the institution. Its social impact stems from the practical use of the document as a management and continuous improvement tool, strengthening the Unified Health System (SUS) and the quality of hospital psychological care.