Utilização de métodos ágeis na gestão de projetos em organizações sociais: o caso Ação Social Arquidiocesana (ASA) – Salvador/Bahia/Brasil

Abstract

This dissertation concenters on the implementation of agile methodologies to enhance project management in Civil Society Organizations (CSOs), using the “Associação Arquidiocesana de Salvador (ASA)” as a case study, while also investigating other church-related CSOs. The work was grounded in agile project management theories, with the primary goal of developing a Selection Matrix to aid CSOs in choosing the most suitable agile practices for their context, considering organizational culture and structure, as well as the unique challenges of project management in these environments. Throughout this study, the management and organizational structure was examined and the commonly used agile methods, with particular emphasis on core practices and characteristics intrinsic to project management with these methodologies in CSOs was explored. We evaluated their applicability and relevance in such contexts, providing a broad perspective on the subject. The selected research methodology was Design Science Research (DSR), which allows identifying a problem, proposing a solution through the creation of an artifact, in the case of this research, a Choice Matrix model, and verifying whether the artifact solves the problem, balancing scientific rigor with the practical application of research. The results demonstrated the applicability and relevance of agile methods in the context of CSOs. The proposed Selection Matrix provides a tool for CSOs interested in improving their project management, with lower implementation costs and potential to enhance delivered value. The research, however, revealed limitations, including the need for more extensive validation of the Selection Matrix and challenges associated with implementation in organizations that have low project management maturity. The significant contribution of this dissertation lies in the development of a Selection Matrix based on agile practices, adaptable to the specificities of CSOs. Additionally, this work expands knowledge on the application of agile methodologies in CSO project management, providing valuable insights for future research and practice in the field. The expectation is that the Selection Matrix, associated with the discoveries of this study will assist CSOs in optimizing their project management, delivering more value to stakeholders and society at large.