Satisfação no processo de trabalho e seus determinantes: interfaces com a Educação Permanente em Saúde.

Abstract

This research analyzed satisfaction in the work process and its determinants, identifying the potential of continuing education in health in face of the issue. In the current economic, political and social context in Brazil, the increase in unemployment and the progressive loss of workers' rights are identified, as well as the intensification of negative situations experienced in the work environment, such as an intensification of the pace and workload, increased competitiveness and labor disputes and increased exposure to environmental hazards at work. These circumstances have resulted in the worker's physical and emotional exhaustion. Such conditions are conducive to promoting dissatisfaction at work, which can cause illness and lack of ethical commitment on the part of the worker, factors that bring problems to the work process of this agent. The EPS presents itself as an important tool that allows transformations in the work process that result in greater satisfaction of professionals.. With a descriptive and exploratory design, a cross-sectional study was carried out using a questionnaire with open and closed questions. The sample consisted of 204 health workers. Data were analyzed using descriptive statistics, through the construction of a database in SPSS. The analysis of open questions was performed by grouping by proximity of content, presented through tables with absolute numbers and percentage. The results found showed that the highest levels of dissatisfaction are in the working conditions category, with the highest percentage being salary (64.7%). Furthermore, in this category, the highest percentage of satisfaction level was with the employment relationship (82.3%). In the category relationships at work, the highest percentage of dissatisfaction was the institution's concern with the well-being of workers (35.3%) and the highest levels of satisfaction are in relationships with co-workers (89.7%). In the category of significant content of work, the highest rates of dissatisfaction were with the recognition of their work by society (32.8%) and the highest levels of satisfaction were with the purpose of their work (85.3%). In the EPS category, the professional development opportunity had the highest dissatisfaction rate, with 30.4%, and the highest satisfaction rate is with the availability of EPS activities with 51%. Most of the determinants that are leading to job satisfaction are in the significant content of work category with 61.2% and in the work relationships subdivision it was mentioned by 17.6% of the sample. The determinants that are leading to job dissatisfaction are in the working conditions category with 38.8% of the responses. Based on this, the EPS can develop actions that bring discussions about respect, political participation, interpersonal relationships, recognition and appreciation of the worker, both internally and externally to the institution, build spaces for feedback and discussion about the political, economic and social context, anchoring these actions in the micropolitics of living work, the wheel method and in the problematization / meaningful learning.