Comportamento Informacional dos servidores e terceirizados na Universidade Federal da Bahia: a busca por informações no Sistema Integrado de Patrimônio, Administração e Contratos

Abstract

The incessant advance of information technology has been promoting changes in the habits of people, society, and organizations. The development of technological devices has made possible a significant progress and multiplication of new facilitating tools for the access and production of knowledge, especially with regard to information systems. In this sense, technological innovations influence the behavior of individuals and the profile of public and private institutions, which are forced to modernize and redesign their processes. Therefore, the Federal University of Bahia (UFBA) decided to join the Integrated System of Assets and Contract Administration (SIPAC) with the promise of integrating the middle activities in order to optimize the management of administrative routines in its various sectors in order to promote the satisfaction of the university community and the surrounding society. Thus, the present dissertation aimed to evaluate how the servers and outsourced workers of the Federal University of Bahia structure the behavior of information search made available by SIPAC, oriented to the performance of administrative activities of the Pro-Rectory of Administration (PROAD) of that institution. The focus of this study is based on understanding the informational behavior of the cognizant subject while searching for the information he needs at a given moment and context (organizational environment) in the use of computerized information systems, that is, to analyze how mental representations are reflected to technology. The methodological design comprises a monographic study of a descriptive nature, using a predominantly qualitative approach, by extracting data from the application of a questionnaire to a sample of 112 people among civil servants and outsourced workers. The current study is considered relevant within the university, as it is expected that from the analysis of the behavioral aspects of the subjects in the use of SIPAC, it will be possible to outline strategies based on the difficulties encountered by the respondents in obtaining the necessary information, and thus create possibilities for improving the quality of the services provided, contribute to the improvement of the management information system to increasingly meet the needs of these subjects, enable new dialogues and future investigations in the field of Information Science and provide subsidies for user studies in digital information environments. Based on the survey results, it was found that participants consider their co-workers as the main source of information. In addition, the slowness of the SIPAC was identified as the biggest difficulty faced when searching for information, and there was a clear dissatisfaction with the service center that provides support for SIPAC. The data presented also allowed us to identify the need to conduct new training for SIPAC, conduct satisfaction surveys, train the servers in ICT, improve technical support for SIPAC and analyze the source code and the architecture of the database.