Avaliação de um sistema de informação acadêmico: estudo de caso do SIGAA na pós-graduação da Universidade Federal da Bahia

Abstract

Every day, technology has been occupying more space in organizational environments and in society as a whole. The need for rapid communication and management of increasingly complex processes require tools that optimize services, meeting the expectations of customers and users. In the scope of the public service it is no different, in the search for efficiency, the Institutions continue in the process of modernization and mass adoption of technologies. The Federal University of Bahia (UFBA) joined this process in 2014 and until today we follow the adoption of different systems that aim to improve the services provided to the university community. In this context, the SIGAA information system, object of study of this work, was adopted by UFBA's postgraduate management and is in the process of being implemented in the management of the Institution's undergraduate courses. This work is developed in an attempt to assess the satisfaction of SIGAA users in graduate studies through data collection through questionnaires applied to servers in sectors of PROPLAN, SUPAC and PROPG. The general objective of this study is to evaluate the degree of satisfaction of users of the SIGAA of UFBA assigned to SUPAC, PROPLAN and PROPG in relation to the implementation process of the System, considering the strategic and tactical role of these sectors in the academic-pedagogical management of Postgraduate Courses.