Mudança organizacional decorrente do redesenho do processo de compras apoiado pela Tecnologia da Informação: estudo de caso na CETREL S.A.

Abstract

The Business Project Management is more frequently being utilized by companies with the objective to make their businesses more agile and dynamic. The IT participates by making these processes quicker and more efficient. However, alternating the way in which a job is executed results in organizational changes impacting on people and the organizational culture. This creates a need to adopt Change Management concepts to facilitate the implementation of these changes. The present study addresses the integration of Business Process Management, IT Project, and Change Management enabling the company to reach their desired objectives. The study utilized a model that incorporates these three concepts to study the changes that occurred when a company modified their Acquiring Process at the time of a transformation. The study focuses on the objectives of the change and establishes a relationship between the process redesign actions, the planned and executed IT solutions, and the undesired outcomes that appeared during the change. These occurrences were then analyzed to verify if the adoption of Change Management criteria could influence them in reducing the encountered difficulties. The conclusion is that the application of this criteria did help to avoid or minimize a significant part of the difficulties encountered in this case.