A gestão da evasão discente e os mecanismos de retenção na Faculdade Adventista da Bahia

Abstract

The present work aims to evaluate and organize FADBA dropout management practices, proposing the systematization of monitoring that brings the potential of building an efficient program for retaining students at the HEI. This research is a case study, in a private, confessional, philanthropic HEI in the region of Bahia's Recôncavo. The research used the application of semi-structured interviews applied in the first semester of 2019 in a sample of 26 employees of the IES, being thirteen of them managers, seven administrative technicians and six professors. Data analysis was based on the discourse analysis method. Documents from different sectors of the institution for the period 2014-2018 were also used, seeking to understand the processes, retention management methods and indicators. The analysis showed the absence of established management processes, lack of shared indicators, deficiency in the interaction between sectors. It also indicated that there is a predisposition to expand the actions of respondents and develop a management method that offers conditions to identify and act when the student begins to think about evading. As a suggestion, training is recommended to prepare employees to be able to understand the problem, offer the full spectrum of the possible solutions in a customized way for the students and negotiate with them in the best way. In addition, there must be a system for data traceability with the possibility of sharing between sectors and generating indicators to improve the retention of students at the HEI.