Avaliação da gestão do conhecimento no IFNMG: percepção dos servidores técnico – administrativos em educação e docentes

Abstract

This research evaluates Knowledge Management at IFNMG through the perception of the institution's employees. This is a quantitative research with a methodological strategy Research to answer the research question and reach the objectives, and bibliographic research to identify KM models for public administration that could be adapted to assess KM in the IFNMG. Once recognized that KM is an important management tool for the provision of public service of public quality and assuming that the IFNMG, as an organization, must seek efficiency and effectiveness in its actions, this research presents the following question: What can Facilitate and hinder the achievement of a higher level of GC maturity in the IFNMG? The general objective of the research is to identify the reasons that can facilitate and those that can make it difficult to reach a higher level of KM maturity in the IFNMG. And to achieve the general objective, the following specific objectives were proposed: (i) CHECK the degree of maturity of Knowledge Management at the IFNMG; (ii) Assess the permeability of Knowledge Management at IFNMG; (iii) Map variables that facilitate and hinder Knowledge Management at IFNMG. To achieve the objectives and answer the research question, the model called “MGCAPB” created by Batista (2012) with the application of the “IAGCAP” proposed by the same author was used, with minor adaptations. Six IAGCAP criteria (leadership in KM; process; people; technology; knowledge processes; and learning and innovation) were used, with statements for the positioning of respondents on a Likert scale with seven options. Through the analysis of the obtained data, it was identified that the IFNMG is at the INTRODUCTION level of maturity in KM, and, in this condition, it meets the factors conditioning the implementation of the KM, but, in relation to the factors related to the KM practice itself, the IFNMG proves to be incipient, demonstrating the need to implement an effective KM policy in the institution. IT infrastructure is the factor that most permits the permeability of the GC in the IFNMG and it was identified that the facilitating variables are mainly linked to the IT infrastructure factor and as hindering variables are linked to the support structure factor GC, these two factors through Factor Analysis.