O uso dos dispositivos de comunicação da web social pelas instituições arquivísticas públicas estaduais brasileiras

Abstract

Objective: To analyze whether and how state public archival institutions are using social web communication devices to favor user access to information. In this article, the following themes are adopted and discussed: state public archival institutions; social web and social web communication devices. Methodology: This is a descriptive study, with a qualitative and quantitative nature, carried out through the multiple case method, having as object of study the Brazilian state public archival institutions, more specifically their social web communication devices. The electronic address of these files was obtained through the list of state archival institutions, available on the website of the Conselho Nacional de Arquivos - CONARQ, the second stage being a direct observation on the websites and, finally, an observation on the fanpage of the archival institutions. Results: State public archival institutions that provide social web communication devices were identified, as well as what these devices are and how the use of social web devices by state public archival institutions has been occurring. Conclusions: Managers need to become active and aware of the importance of providing a formal space on the social web that guarantees user interaction and collaboration.