Competência informacional e control social do usuário no serviço de informação ao cidadão do poder executivo federal

Abstract

In 2011, Brazil sanctioned the Access to Information Act, which guarantees the circulation of information produced or held in custody by the State, except for those of a personal nature or protected by confidentiality. This legislation regulates active transparency procedures, which establish the publication of open data and passive transparency, which makes the information requested by society available. In this research, only the passive transparency was analyzed, through the requests and responses of citizens’ demands in the electronic Citizen Information Service of the Federal Executive,aiming to analyze how informational literacy contributes to social control, guaranteed to brazilian society by the Access to Information Act.The specific objectives correspond to: a) categorize the informational needs of users of the electronic Citizen Information Service; b) verify the type of specific demand from organized civil society; c) assess the informational competences of the NGO Article 19 and d) propose a model of socioinformational competence for the organizational environment. The methodological design allowed a sequential investigation, starting from the bibliographical-documental research to the case study, at a descriptive level, adopting a quantitative and qualitative approach. The multiple focus of Information Science, Sociology and Public Administration supported the arguments, which together with the empirical data, confirmed the hypotheses. The results show that the individual citizen sought personal and insufficient information for the exercise of social control, while the organized civil society presented the necessary informational competence to do so. Based on the assessment of the NGO Artigo 19, the model of socioinformational competence for the organizational environment complements the parameters proposed by UNESCO, which ends in the monitoring activity, which is insufficient to exercise social control. In order to reduce theoretical and methodological gaps, patents in scientific research, suggestions for new prospects about informational competence in public institutions were announced.