Process checklist: checklist orientado à transparência para inspeção de processos BPMN

Abstract

In recent years there has been an interest in quality assurance processes for Process models in BPMN. This can be achieved through inspection, a static analysis technique that demonstrates potential for identifying problems in software artifacts. Inspection of process models with checklists, although still little explored in the process literature, is an important instrument to support the inspection process in detecting defects, aiming at the quality of the artifacts. The complexity of process models, the lack of studies on inspection performed by humans and the search for quality of the models have driven this research, focusing on quality Transparency. The transparency of BPMN models contributes to the description of process models, improving understanding and comprehension, benefiting not only internal efficiency such as management and communication, but also resulting in strategic benefits, such as good reputation, credibility and the sharing of quality information. Thus, by evaluating the items of the checklist that supports the assessment of the quality of the models, systematically and adding the knowledge of the Transparency Catalog, in the checklist of an organization in the justice sector, opportunities were identified to evolve the practices of verification of process models in BPMN. This master's dissertation aims to propose a Checklist (Process Checklist), an inspection tool focused on transparency, to enhance the quality of process models in BPMN, identifying quality problems in the model. For this purpose, a literature review was initially carried out to identify studies on inspection of BPMN process models. The checklist, developed for human use, was evaluated anonymously by process modeling experts. Based on the results of the first evaluation of the usability, efficiency and effectiveness of the Process Checklist, carried out by five experts, opportunities for improvement were identified that were implemented to ensure transparent, objective, reliable and quality process models. In the second performance evaluation, the Process Checklist was more effective in ensuring model quality compared to BPCheck.