Assédio moral na Receita Federal do Brasil: uma análise das intervenções de prevenção e enfrentamento

Abstract

In recent decades, there has been increasing interest in the discussion of moral harassment, its prevention and confrontation. In this context, this research has as its starting question: what are the institutional strategies for confronting and preventing moral harassment adopted by the Brazilian Federal Revenue Service? Based on the research question, the general objective was to characterize the interventions for confronting and preventing moral harassment promoted by the Brazilian Federal Revenue Service, electing as specific objectives: to identify the occurrence of moral harassment in the RFB; to map the sociodemographic and socioprofessional profile of workers affected by moral harassment; to identify the interventions for confronting and preventing moral harassment promoted by the RFB; and to analyze how the identified interventions constitute a strategy for preventing and confronting moral harassment in the agency, proposing a guide for preventing moral harassment, sexual harassment and discrimination. This is a descriptive and exploratory study, given the incipience of research on the subject in the RFB. As a result of the research, the prevalence rates of subjective moral harassment were 17.36% and objective moral harassment of 23.45%. It was observed that the 5 hostile acts most frequently reported by respondents belong to the professional harassment dimension and the ―Intentional deterioration of working conditions‖ category, as classified by Hirigoyen (2017). Based on the sociodemographic and socioprofessional characterization, significant statistical differences were found for ―occupant of management positions‖, ―positions‖, ―marital status‖ and ―education‖, indicating that nonoccupants of management positions, outsourced and administrative workers, single people and those with a lower level of education, such as completed elementary school and currently attending higher education, are the most vulnerable to moral harassment at the RFB. Through the analysis of the information from the semi-structured interviews with managers and documentary research, it was concluded that the RFB is not silent on the issue of moral harassment; however, the practices and strategies adopted are specific, fragmented, decontextualized and disjointed, and do not constitute a clear and adequate strategy for preventing and confronting moral harassment within the agency. It is suggested that future comparative studies be carried out exploring the reality of other public organizations.