Telefonoaudiologia nos centros especializados de reabilitação (CER) perspectiva profissional em tempos de pandemia da Covid-19.

Abstract

This study analyzed the potentialities and weaknesses in the work process in the insertion of teleaudiology in the RECs of the city of Salvador, Bahia, during the COVID-19 pandemic. This research was based on a qualitative approach and was exploratory and descriptive in nature. The literature review stage considered productions on teleaudiology work processes, focusing on studies that elucidate the challenges, barriers and potential of services provided through ICT. In the field, semi-structured interviews were conducted in the four rehabilitation centers with the professionals who participated in the implementation of teleaudiology. The empirical material was stored in an Excel spreadsheet where it was possible to create a descriptive matrix of the transcripts and thus organize and systematize them into thematic categories. The content analysis method was used to analyze the data. Sixteen speech therapists took part in the study, which revealed technological and socio- economic barriers that weakened the work process when providing care to people with disabilities. Despite the challenges, the interviewees highlighted some potential, including greater family participation in the speech therapy process and significant adaptations in the therapeutic process, even in the face of the limitations imposed by the screens. In addition, it was found that speech therapy provided opportunities for contact with the health care and education networks of users assisted in these rehabilitation centers.