Indicadores de qualidade em assistência à saúde na pandemia da Covid-19 em hospital universitário

Abstract

This study adopted the objective of analyzing the applicability of health quality indicators in the management of a hospital linked to Ebserh during the COVID-19 pandemic. This is a descriptive, analytical and mixed research, as it adopted a quantitative and qualitative approach/techniques. Therefore, the study adopted two phases: 1) a quantitative study using time series of the monitoring indicators of COVID-19 in a Federal University Hospital of the Ebserh network and 2) the in-depth analysis, the application of health indicators in the management of the hospital during the COVID-19 pandemic in the state of Bahia from February 2020 to March 2021. The study was based on Donabedian's Theory. The results showed proactivity and agility in the response of the hospital's management team during the confrontation of the COVID-19 pandemic, demonstrating the commitment to the quality of care, patient and worker safety, as well as the developments with the production of scientific knowledge with the participation of managers and the multidisciplinary team.