A comunicação audiovisual como estratégia de cuidado à família na UTI neonatal no contexto pandêmico – interface entre acolhimento, comunicação e educação

Abstract

Exploring the use of digital media can be a good practice strategy education in the pandemic scenario. This resource seems to be a good ally for purposes of health information and communication of the team with the families of babies hospitalized in the NICU. Communication, including between the team and the family, is an aspect of great value among these caregivers. When the team provides information effective for parents, they become more confident about the assistance being provided. provided to her son., understands what is being offered to him and, even though in the vulnerability of hospitalization circumstances, impact on stress reduction culminated in welcoming, which can have repercussions on strengthening the team- baby-family. The present study aimed to produce and validate educational videos as an informative support tool of the multidisciplinary team for the relatives of babies hospitalized in the NICU. This is a development study methodological and happened following the three operational stages of this study: elaboration educational videos entitled “Prematurity”, “Monitor” and “Gastric Probe”; validation of the videos produced by a commission of specialists according to their expertise in the themes and technology used (quantitative analysis), and evaluation of videos through the analysis of the data collected among the participants (analysis qualitative). The videos were validated by 14 experts from the multidisciplinary areas (13) and audiovisual communication (01) in the blocks: objective, content and sound quality, image and animation, covering a total of 19 assertions judged by video. To the closed questions were described using simple frequency and relative percentage and the open ones were submitted to Bardin's content analysis. In the quantitative analysis, the estimate of the global Content Validity Index (CVI), generated values ​​between 99.2% and 99.6%. In the qualitative analysis, the points of convergence of the speeches, gave rise to three categories of analysis: 1) Reception of the family in the NICU mediated by resource audio-visual; 2) Resource-mediated communication between staff and family in the NICU audio-visual; 3) Health education for the family about the NICU through the resource audio-visual. The three technical products were validated and have their quality attested, almost unanimously, through the indicators used. The speeches produced by the participants were intertwined with the Environmentalist Theory of Florence Nightingale, through the qualification association of the ambiences of the theory (psychological, social and physical), present in the NICU, to the improvement of care processes professionals towards users and their families. The evaluators considered that the videos provided, due to their narrative, creativity and sensitivity, reception in dealing with the themes. Classified as a support tool innovative, beneficial and intelligible communication between the team and parents in the process of children's hospitalization. The findings of this study conclude that the use of video educational, animation type, as an educational technology, can have a favorable impact in its use as a health education strategy, with a view to presenting and enlighten parents of hospitalized neonates on the conditions and procedures most frequent in the NICU. Despite the validation with the experts, it is important to new studies that evaluate its applicability with the target audience: parents. Furthermore, this research also raises the investment in audiovisual technology in the NICU environment, as it adds to local professional interests the development of new videos that optimize team-family binomial communication.