A escuta na administração, um ponto cego?: estudo de caso auto etnográfico em organização de racionalidade substantiva

Abstract

This research uses listening as an organizational capacity through the epistemological origin of the concept of rationality applied to organizations. For such, is presented listening and its typology, resorting, then, to organizational studies, in order to extract a better understanding of the phenomenon within the suggested context. The general goal that guides the research is to reveal listening and how it is performed in the management of a substantive organization. Therefore, a case study was carried out at the Centro de Referência Integral de Adolescentes - CRIA, a civil society organization located in Salvador-BA. For the study, it is used as collection instruments self-ethnography - as a author-actor status – documentary research and literature, as well as semi-structured interviews. The main references are the research in listening of Moura; Giannella (2016) and Sclavi (2003), in light of Guerreiro Ramos's theory approach (1989), based on the analysis method suggested by Serva (1997). At the end of the research, it is concluded that listening is a phenomenon of a substantive nature suitable for strengthening management practices in organizations.