Resumo:
This dissertation explores the relationship between the built workplace and the quality of working life (QWL) of employees at the Receita Federal do Brasil (RFB), focusing on its headquarters in Salvador. In light of regulatory changes concerning space usage and the expansion of remote work following the COVID-19 pandemic, the study aims to understand how these transformations affect the daily experience of workers, using the methodology of Ergonomics of the Built Environment and the Attribute Constellation, a tool from environmental psychology. The research included documental analysis aiming to characterize the existing situation, interviews with three key managers to describe the office planning to act over the built working environment, and the elaboration and testing of a survey, applied to 111 workers, that highlighted the important environment features to be preserved and those to be corrected. The analysis covered the building’s physical and functional characteristics, its occupant profile, and applicable legislation, and the findings show that the Salvador headquarters has significant potential for population increase and is subject to space-sharing initiatives with other federal entities. The results support the premise that environmental perception can effectively inform planning and adjustments, promoting QWL in a strategic and sustainable way within the public sector. As a result of the research a protocol was developed to guide workplace interventions based on user perceptions, using the attribute constellation, through an online form, using induced attributes and the card sorting technique, allowing its use with wider populations.
