Resumo:
University libraries have sought to approach their actual and potential users and to this end have been using communication resources in the virtual space available on their websites or pages. Thus, this article aims to identify and analyze whether and how the core libraries and / or library systems of federal and state universities in the Northeast of Brazil have developed their websites or pages and these spaces have the possibility of expanding actions of communication and access to information. The study was the survey method associated with the method of multiple case studies and used a quantitative approach to data analysis procedure. As a result, it was found that most of the core libraries and / or the federal and state universities library systems have developed their websites or pages seeking to expand the channels of communication and access to information through the traditional use of communication devices and those own social web, as well as the presentation and delivery of various services. However, while university libraries have advanced to some extent on the use of information devices and the provision of services for the need for these not only rethink their daily activities, but above all, how they interact with their users in the sphere of virtual space, as this still appears limited, making it difficult or impossible to user to meet and take advantage of the potential that well-designed environment can offer
