Resumo:
This study evaluates the environmental and social impacts of the hotel
industry in the local community and its influence on the environment, through a
case study in the city of Maragogi, State of Alagoas. The surveys were conducted
by sampling, where four projects of different categories were observed. This
analysis identifies the organizational and human factors to reduce these impacts and
the role of leaders and stakeholders in the model of the decision-making process in
maintaining the hotel chain. Through semi-structured questionnaires to the hotel, its
staff and representative bodies presents the perception of organizational factors,
human and important environmental involved. The results suggest a regionalized
model of environmental management for the hotel industry that can contribute to
mitigate environmental and social impacts observed in the use of natural resources,
contributing to an effective sustainable development, and prevent this activity can
derail tourism in other municipalities that have similar tourism.
