Modelo de avaliação integrado e somativo: uma abordagem sobre as suas contribuições para a análise do sistema de TD&E do SENAC-BA

Abstract

This dissertation aims to analyze the Corporate Training, Development and Education (TD&E) system of the National Commercial Learning Service, Regional Bahia (SENAC-BA), from the Integrated and Somative Assessment Model (MAIS), in order to contribute to the development of professionals working at SENAC. To carry out this research, we started on the following research question: How can SENAC-BA's Corporate Training, Development and Education (TD&E) system, based on the Integrated and Summative Assessment Model (MAIS), contribute to the development of professionals working at SENAC? For its execution, with regard to methodology, a bibliographic research was initially based in order to delineate the categories of analysis that guided the construction of the theoretical framework. Next, a documentary research was carried out, evaluating the different documents required in MAIS and made available by the institution and, finally, a field research was carried out to evaluate the perception of managers and employees. In the field research, we chose to use the questionnaire as an instrument to collect. For the collection of primary data with managers, a questionnaire was developed based on the categories of analysis of MAIS. The questionnaire was also used to collect data with the employees. The instrument was organized into four parts, including: Free and Consented Clarification Term; Respondent profile; and two scales. The first called the Current Perception Scale of Professional Development (EPADP) and the Evolutionary Perception of Professional Development Scale (EPEDP). The application of the two questionnaires was carried out between January and February 2021. Additionally, participant observation was used, in this case using an investigation protocol based on the mais categories. Descriptive research is a single case study of SENAC, Regional Bahia, therefore, the data were analyzed from the triangulation of data: bibliographic data, documentary data, participant observation data and data from the questionnaires – managers and employees. The results show that the diagnosis of the SENAC-BA TD&E system, based on the MAIS model, were recognized as effective in the needs assessments, planning and execution of the TD&E, however, the implementation of continuous improvements to the system should be considered