https://repositorio.ufba.br/handle/ri/7425 2026-05-04T19:29:11Z https://repositorio.ufba.br/handle/ri/43855 Título: Avaliação dos Modelos de Gestão implementados nos processos de logística da Receita Federal do Brasil Autor(es): Tolfo, Ana Paula Pompeu Oaigen Primeiro Orientador: Sousa, Silvio Vanderlei Araújo Abstract: This study evaluates the characteristics of different management models for logistics processes within the Brazilian Federal Revenue Service (RFB) and their contributions to overall logistics performance, aiming to support the development of a standardized national model. In recent years, the RFB has faced a shrinking workforce due to retirements and the absence of new public recruitment, combined with the need to specialize knowledge to optimize tasks and improve service quality, as well as the persistence of duplicated activities across multiple units. These challenges have driven the institution to establish guidelines for the regionalization and, when possible, nationalization of work processes. The research adopts the Structure Conduct–Performance (SCP) analytical framework, combined with a mixed-methods approach, including documentary analysis, participatory observation, focus groups, perception surveys with regional managers, and questionnaires applied to logistics staff. Statistical correlation analyses were employed to examine the relationships between structural arrangements, managerial practices, and performance outcomes. The findings reveal distinct patterns among the existing models (regimental, municipal, and regionalized), highlighting that regionalization—when supported by governance mechanisms, standardization, and technological integration—provides greater efficiency, specialization, and resource optimization. The study contributes both theoretically, by adapting the SCP model to public sector logistics, and practically, by offering insights for the institutional redesign of RFB’s logistics processes in alignment with contemporary administrative challenges. Editora / Evento / Instituição: Universidade Federal da Bahia Tipo: Dissertação 2025-06-16T00:00:00Z https://repositorio.ufba.br/handle/ri/43784 Título: Ambientes construídos de trabalho na Receita Federal do Brasil: contribuições da percepção ambiental para preservação e promoção da qualidade de vida no trabalho Autor(es): Wagner, Mateus Primeiro Orientador: Moscon, Daniela Campos Bahia Abstract: This dissertation explores the relationship between the built workplace and the quality of working life (QWL) of employees at the Receita Federal do Brasil (RFB), focusing on its headquarters in Salvador. In light of regulatory changes concerning space usage and the expansion of remote work following the COVID-19 pandemic, the study aims to understand how these transformations affect the daily experience of workers, using the methodology of Ergonomics of the Built Environment and the Attribute Constellation, a tool from environmental psychology. The research included documental analysis aiming to characterize the existing situation, interviews with three key managers to describe the office planning to act over the built working environment, and the elaboration and testing of a survey, applied to 111 workers, that highlighted the important environment features to be preserved and those to be corrected. The analysis covered the building’s physical and functional characteristics, its occupant profile, and applicable legislation, and the findings show that the Salvador headquarters has significant potential for population increase and is subject to space-sharing initiatives with other federal entities. The results support the premise that environmental perception can effectively inform planning and adjustments, promoting QWL in a strategic and sustainable way within the public sector. As a result of the research a protocol was developed to guide workplace interventions based on user perceptions, using the attribute constellation, through an online form, using induced attributes and the card sorting technique, allowing its use with wider populations. Editora / Evento / Instituição: Universidade Federal da Bahia Tipo: Dissertação 2025-08-05T00:00:00Z https://repositorio.ufba.br/handle/ri/43782 Título: Implicações do teletrabalho na qualidade de vida do servidor: um estudo de caso na SRTE – BA Autor(es): SOUSA, Roberta Assis Leone de Primeiro Orientador: MOSCON, Daniela Campos Bahia Abstract: The present study aims to propose an intervention project to improve the quality of life of public servants by analyzing the implications of telework for the organizational environment, through a case study in one of the agencies of the Ministry of Labor and Employment, specifically the Regional Labor and Employment Office in Bahia (SRTE/BA). It is important to highlight the repercussions during the pandemic period and the resulting developments, such as the current creation of the PGD (Management and Performance Program) for civil servants, managers, and service users. The study seeks to identify the implications and lessons learned from the adoption of remote work at SRTE/BA and its impacts on the organizational environment and the quality of life of the employees. It analyzes the regulations surrounding telework and remote work, particularly after the labor reform, and the new frameworks established by the Consolidation of Labor Laws (CLT) and the management system proposed by IN65 and MTE Ordinance No. 3904, dated December 28, 2023. The study aims to understand the advantages and disadvantages of this work model, not only from the perspective of scholars on the subject but also from the viewpoint of those directly involved in the process, through a quantitative and qualitative study, using questionnaires distributed to employees and interviews conducted with public sector managers. It seeks to deepen the discussion by focusing on the transformations in the world of work triggered by the pandemic and aims to understand the effects that this new work modality imposes on public servants, as well as its impact on the effectiveness of public service. The objective is to characterize the PGD at SRTE/BA, based on the guidelines established by the management program proposed by IN65 and MTE Ordinance 3904/2023, identifying the main changes brought about by the implemetation of telework. Based on the data collected, it was found that the SRTE/BA employees feel they have greater autonomy and control when working remotely, although they express the need for more appropriate targets and greater support from management. Editora / Evento / Instituição: Universidade Federal da Bahia Tipo: Dissertação 2025-09-29T00:00:00Z https://repositorio.ufba.br/handle/ri/41532 Título: Relações entre motivação e desempenho na fiscalização da Receita Federal do Brasil Autor(es): Verçosa, Pedro Angelo de Magalhães Primeiro Orientador: Rowe, Diva Ester Okazaki Abstract: Individual job performance is a fundamental construct in the field of organizational behavior. Among the most important determinants of performance is motivation, one of the main processes that explain human behavior. In this context, this study aimed to answer how motivational factors could be used to manage the performance of the internal revenue audit of the Brazilian Federal Revenue Service. The general objective of the research was to prepare a technical report of management measures aimed at favoring individual performance in this activity, through motivational factors. To achieve this objective, it was necessary, among other specific objectives, to analyze the organizational context and the performance management system of the Tax Auditors who perform this activity, determine their levels of motivation and individual performance at work and verify whether there was, in fact, a relationship between motivation and performance in the case under study. Finally, the causes of these professionals' perceptions about their own performance were investigated. Thus, the organizational context was studied, including the performance management systems applicable to the activity. Through a survey, data on motivation and performance were obtained from the study population. To measure motivation and performance, the Work Motivation Measure and the General Work Performance Scale were applied, instruments designed in Brazil and based on Expectancy Theory and performance theories. In addition, individual performance indexes of some respondents were obtained and used, based on an objective indicator used by the organization. The 307 participants were also asked what could be done to facilitate their performance and not harm their motivation. The quantitative data were subjected to correlation analysis, multiple linear regression and structural equation modeling. Among the main results of the research, significant correlations were found between motivation and behavioral performance, in all their dimensions, but not between these and the performance indicator used by the organization. In an explanatory model of performance, valence and expectation acted as predictors of task- and context-oriented performance, but this did not occur with instrumentality. Through content analysis, five thematic categories were identified: remuneration, training, technical-administrative support, autonomy, leadership, professional recognition and institutional strengthening. Based on the research results, several management measures were proposed to promote performance in inspections, through factors that affect the motivation of the Tax Auditors responsible for these activities. Editora / Evento / Instituição: Universidade Federal da Bahia Tipo: Dissertação 2024-09-06T00:00:00Z